Please send payment within 5 days of purchase or auction end, or contact us if you need longer to pay.
When purchasing multiple items it is easier to add all the items you want to the shopping basket and checkout in one go. Any offers or discounts are then automatically applied at checkout.
If you do wish to purchase items individually then please pay for all items at the same time when you have completed your shopping so any discounts are processed correctly. If unsure then please wait for a final invoice from us before sending payment. Any problems just let us know.
POSTAGE & DISPATCH
Orders are dispatched promptly and you will receive an automated email when we mark your order as 'dispatched'. Postage will be combined whenever possible or if not possible we will find the best option available. Combined costs are automatically calculated at checkout. For larger orders please contact us for a final discounted postage cost.
Where there is a FREE UK postage option on a listing, this is for economy postage which is estimated to take about 3 days, although we are unable to guarantee the exact speed of a delivery service or that of your own country for overseas buyers. If you do need your item more quickly, then please choose a faster postage option at checkout. Where there is a postage cost on a listing, this is a 'postage and packing' fee and may in some instances include the actual postage cost and a small amount towards the packing cost.
UK Dispatch & Delivery: Standard Delivery (2nd class/48HCourier) post is estimated to arrive within 3 working days and Express Delivery (1st class/24HCourier) post in 1 - 2 working days. Should you need your item dispatched urgently within the UK, we have various postage options available which should cover most needs, including Special Delivery next day by 1pm (weekday delivery only).
Overseas Dispatch & Delivery: Overseas standard airmail post from the UK does not have tracking information and has an estimated delivery time of 4 - 10 days from the date we dispatch it. Although the majority of items arrive within about a week, sometimes they may take a bit longer, especially outside Europe and to the USA where they can be delayed at customs. We have an option for International Signed For/Tracked postage, this is more expensive but should arrive a day or 2 faster and has tracking issued.
Please remember... should you be out when your postie/courier calls to deliver your parcel they will take it back to your local delivery office/depot to await your collection or further delivery instructions. They should leave a calling card for this but from experience this sometimes gets forgotten or lost so it's definitely worth checking whether you have been left a card or not.
You can get details of your local Royal Mail Delivery/Enquiry Office by phoning Royal Mail's dedicated Delivery Office information line on 0845 6050767. This automated service will give you the address and opening hours of your nearest Delivery Office or Enquiry Office, you can then arrange to collect your parcel or have it re-delivered on a day convenient to you.
For general Royal Mail enquiries about parcels/delivery etc, call 0845 611 2970 (8:15am-6pm Mon-Fri, 8:30am-2pm Sat, Closed Sun and Bank Holidays)
You are welcome to return items within 14 days of reciept of the item for exchange or refund. Please do contact me first for a return reference number, this helps me keep track of things and makes it quicker for me to sort out.
Please return items in original packaging via a trusted courier service such as Royal Mail, Collect Plus, Ipost for example.